LIFETIME WARRANTY

Francis & Sons Auto Glass™ stands behind its work and provides LIFETIME WARRANTY against MATERIAL DEFECTS and WORKMANSHIP for as long as you own the vehicle in which the glass is installed.

Should you experience any issues with your windshield related to this warranty, please contact our office at 480-451-0057 or email us on cs@fnsautoglass.com. We will replace or repair the warranted product and correct any defects in workmanship at no cost to you at one of our locations.

In order to exercise your rights under this warranty, we will require evidence of installation by Francis & Sons such as a copy of the invoice. Mobile service is not available for warranty repair.

In the event damages occur to your vehicle during installation, Francis & Sons Auto Glass reserves the right to choose its preferred repair facility to estimate and complete repairs, if at fault.

This warranty does not cover damage to glass due to vandalism, theft, accident or negligent conduct, acts of God and/or rock chip/s, or any other damage not involving defective workmanship or materials. Under no circumstance shall Francis & Sons Auto Glass be liable for incidental or consequential damage.

Francis & Sons Auto Glass™ is not responsible for damage to aftermarket products that may be installed on your vehicle (i.e. Remote starters, alarms, radios, TV antennas, or tint).

This warranty does not cover leaks, stress cracks, or related pre-existing damage in connection with installations to vehicles having damage or rust on the pinch weld. Francis & Sons Auto Glass will use commercially reasonable efforts, where possible, to advise you of the existence of such damage or rust prior to removal of existing glass. Sometimes rust is not noticeable upon initial inspection; Francis & Sons Auto Glass will inform you immediately upon discovery.

Broken side windows, back glasses, and vent glass may cause small glass particles or debris to fall and lodge into the regulator, trunk, motor or door latching mechanism. This can happen during the time of breakage, while driving after breakage, during removal and installation and while driving after successful installation. Francis & Sons Auto Glass is not responsible for this consequential damage. A door, trunk or hatch latch specialist may be required at customer’s expense.

Warranty is NULL and VOID if repairs or replacement are completed by another repair facility without notification to, and prior authorization from, Francis & Sons Auto Glass.

This Limited Warranty does not cover used glass, customer’s own glass and labor only jobs.

We use only industry approved retention tape and we are not responsible for any paint peeling.

Windshield removal process involves working in the area near the cowl and dash. Due to the age and condition of your vehicle and/or the amount of heat and sun damage to those areas, windshield removal may result in your dash or cowl cracking/breaking. Such pre-existing damage is not always visible prior to removal of your windshield. Francis & Sons Auto Glass is not responsible for this damage if it occurs.

The degree of success of a damaged glass depends on shape, length, depth, moisture, debre and foreign matter in damaged area as well as age of damage.

We guarantee that the repairs we perform will stop cracks from further cracking and that vehicle will pass any state vehicle inspection.

We will do our best to repair your windshield but in some rare cases, the chip or crack will become larger, we are not responsible for such damage.

In the case that you are dissatisfied with the repair work, we will credit the amount of repair work towards windshield replacement.

Francis & Sons Auto Glass™ reserves the right to have different discounts to different customers’ accounts and insurance companies.

Molding, gasket, clips, and weather strips are an additional charge if required for installation.

We are not responsible for lost or damaged articles left inside the vehicle or any decals left on the windshield. Do not leave valuables.

Francis & Sons Auto Glass™ is not responsible for vandalism to vehicles left outside of the building prior to work starting.

There will be a minimum $20/day storage charge on vehicles left more than 48 hours after notification of completion. An expressed mechanic’s lien is acknowledged to secure the amount due, including storage fees and other expenses incurred for removal of vehicles left on-site.

All charges are C.O.D. unless prior written credit approval is obtained. There is a 20% handling charge on returned or canceled items.

CAUTION: As a courtesy to our customers, Francis & Sons Auto Glass™ will attempt to vacuum visible excess glass from your vehicle. However, Francis & Sons Auto Glass is not responsible for the removal of ALL glass and any extra cleanup of your vehicle. Please be advised that there may be glass particles not immediately visible. Please take precautions to avoid any injury.